Privacy Policy

Last updated: 7 July 2026

This policy explains how XOP Acoustics Ltd ("XOP Acoustics", "we", "us") collects and uses your personal data when you visit this website or contact us, and your rights under UK data protection law (UK GDPR and the Data Protection Act 2018).

1. Who we are

The data controller for this website is:

• XOP Acoustics Ltd (company registration pending)
• Staffordshire, UK
• Email: sales@xopacoustics.com
• Company number: registration pending

2. The data we collect

We only collect data you actively give us, plus limited technical data needed to run the site:

• Enquiry / contact form: your name, email address and the contents of your message.
• Email: if you email us directly, we receive your email address and message.
• Server logs: our hosting provider records standard technical data (such as IP address, browser type and pages visited) to operate and secure the site.

3. Why we use it, and our lawful basis

• To respond to your enquiry and discuss a possible order — lawful basis: your consent, and our legitimate interest in responding to enquiries about our products.
• To operate and secure the website — lawful basis: our legitimate interest in running a safe, functional site.

We do not use your data for marketing unless you ask us to, and we never sell your data.

4. Who we share it with

We use a small number of trusted service providers who process data on our behalf:

• Form handling: Formspree processes contact-form submissions and forwards them to us.
• Website hosting: IONOS hosts this website and processes server-log data.
• Fonts: this site loads typefaces from Google Fonts, which may receive your IP address when fonts are requested.

We do not transfer your data outside the UK/EEA except where these providers do so under appropriate safeguards.

5. How long we keep it

We keep enquiry correspondence for as long as needed to deal with your enquiry and any resulting order, and thereafter only as required for our legitimate business and legal record-keeping — typically no longer than 24 months after our last contact, unless you become a customer.

6. Cookies

This website does not set its own tracking or advertising cookies.

7. Your rights

Under UK GDPR you have the right to access, correct, delete or restrict the processing of your personal data, to object to processing, and to data portability. To exercise any of these, email sales@xopacoustics.com.

8. Complaints

If you have a concern about how we handle your data, please contact us first. You also have the right to complain to the UK's Information Commissioner's Office (ICO) at ico.org.uk.

9. Changes

We may update this policy from time to time. The date at the top shows when it was last revised.

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